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Below are some of the most frequently asked questions patients have about dentistry and oral health issues.  If you have any other questions, or would like to schedule an appointment, we would love to hear from you.

What is a Prosthodontist?
A prosthodontist is a dental specialist who is skilled in the replacement of missing teeth and the restoration of natural teeth. A prosthodontist has graduated from dental school and usually will have three or more years of continuing education after that.

This type of dental specialist is trained to deal with complicated and simple restorations of the whole mouth as well as treating facial deformities. Common procedures treated by a prosthodontist may include dentures, partial dentures, fixed bridges, crowns, implants, veneers and more. Prosthodontists are masters of complete oral rehabilitation. A prosthodontist is dedicated to the highest standards of care in the restoration and replacement of teeth.

Prosthodontics is one of the nine dental specialties recognized by the Canadian Dental Association and the Royal College of Dentists of Canada. Dr. Preston completed his post graduate studies in prosthodontics at the University of Toronto and is a Fellow of the Royal College of Dentists in Canada.

Do I need a referral to be seen by your office?
Generally a referral is required from your general dentist or a dental specialist.

Are procedures covered by insurance?
Depending on your insurance provider, many procedures are covered by insurance. It is your responsibility as the patient to find out what benefits are covered. We will be happy to provide you with a pre-determination form and standard dental insurance forms to forward to your insurance company.

What do I bring to my first appointment?
For your first appointment please complete the patient medical history form and bring it with you to the appointment. If you have any dental insurance, please bring all necessary documents and forms, including your dental card. Finally, if your dentist gave you a referral form or xrays please bring them to the appointment.

What do I do in case of an emergency?
For evening and weekend appointments, please follow the instructions on our answering machine.

How do I cancel an appointment?
At our office, your appointment is reserved for you. We strive to see all patients on time. If you cannot keep your appointment please call us at least 24 hours in advance.

What happens if I have other questions?
If you have other questions regarding your appointment or other routine matters, please call during our office hours. Our receptionist will be happy to assist you.

Occasionally, you may wish to speak to the doctor about a dental question that may or may not be related to a current dental problem or that you forgot to ask during an earlier visit. Our receptionist will take your phone number and the doctor will return your call later as time permits between appointments or after hours.


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